Download ms activesync8/26/2023 :::image type="content" source="media/troubleshoot-activesync-with-exchange-server/connectivity-test-fails-error.png" alt-text="Screenshot of the Expand All option in the Remote Connectivity Analyzer window."::: To resolve this issue, review the results of the test and address any found issues. If yes, see Analyze Exchange Remote Connectivity Analyzer Results.Īnalyze Exchange Remote Connectivity Analyzer results (if connectivity test fails).:::image type="content" source="media/troubleshoot-activesync-with-exchange-server/enter-required-fields.png" alt-text="Screenshot to enter all the required fields in the Remote Connectivity Analyzer window." lightbox="media/troubleshoot-activesync-with-exchange-server/enter-required-fields.png"::: Select Exchange ActiveSync Autodiscover from the Microsoft Exchange ActiveSync Connectivity Tests and select Next.Įnter all the required fields and select Perform Test. To do this, follow these steps:īrowse to the Microsoft Remote Connectivity Analyzer site. Verify that Autodiscover is working for Microsoft Exchange ActiveSync. Unable to create a profile on the deviceĮxchange Remote Connectivity Analyzer (can't create a profile on the device).Reference this article for a list of current known issues. Then we'll take you through a series of troubleshooting steps that are specific to your situation.Ħ0-90 minutes. We'll begin by asking you the issue you are facing. For step-by-step instructions to get Outlook in a working state again see the guide Outlook doesn’t start, crashes or shows Not Responding.Troubleshoot ActiveSync with Exchange ServerĪdministrators who help diagnose ActiveSync issues for their users. This also applies when you attempt to run Outlook 2013 or previous on Windows 11 It will not help you and it could even make things worse!Īll the basic troubleshooting steps still apply when running Outlook on Windows 11. Running Outlook in any of the Compatibility configurations isn’t needed and isn’t supported either. When you encounter issues with running Outlook on Windows 11, don’t use the Program Compatibility Troubleshooter! Windows 11 has a Mail and Calendar app built-in that supports all the common email protocols POP3, IMAP and Exchange ActiveSync (EAS).Īnother, but 3rd party, alternative would be eM Client, which has a similar look and feel to Outlook and is free for personal use. If upgrading to a supported version of Outlook is not an option to you, then it is recommended to use an alternative email program instead. Outlook 2010 and earlier have been out of extended support as well which means they no longer get any security updates anymore either. These issues won’t get fixed since Outlook 2013 and earlier have been out of mainstream support for quite some time now. When you are still using Outlook 2013 or previous, you may be able to install it on Windows 11 but there are various compatibility issues that you could run into. You may need to restart and run Windows Update multiple times before all updates are installed.Ĭonfigure Windows Update to also check for updates for other Microsoft Products like Microsoft Office. Press the Back button in the top left corner and press: Check for updates. ![]() Verify that you have selected the option: Receive update for other Microsoft products.In the Windows Update section click on the “Advanced options” button.In the Settings dialog click on: Windows Update. ![]() When you are using a so-called traditional “msi-installation” (Outlook 2016 Volume License only), you’ll need to configure and use Windows Update to install these updates When you are using Microsoft 365 or a Click-to-Run installation of Office or Outlook, you’re automatically being kept up-to-date. Update before use!īefore starting Outlook or any other Office application, make sure you apply the latest updates first. ![]() Outlook 2013 remains supported via Extended Support on Windows 10 until April 11, 2023. Note: Outlook 2013 isn’t supported on Windows 11 as it was no longer in mainstream support at the launch date of Windows 11. Officially, Windows 11 supports all the Outlook versions which haven’t reached the end of their lifecycle yet and were in mainstream support at the time of launch. Which versions of Outlook are supported on Windows 11? Now that Windows 11 is available, I’m trying to figure out whether it is safe for me to upgrade to it.
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